We're sure you'll love your Bompies products as much as we do, but just in case please see our returns policy below...

• Bompies offers a 30 day return policy if the product is faulty. Please contact info@bompies.com.au. 

• Except for instances of a product fault, Bompies does not issue refunds, so customers are advised to choose products and sizes carefully.  

• Goods suspected as faulty will be accepted within 3 months (90 Days) from original purchase date. After the alleged fault has been inspected at Bompie’s Head Office, Bompies will determine a right course of action. 

• Bompies will not be responsible for ‘wear and tear’ and miss use of products.  All garments must be cared for in line with Bompies care guidelines on the product.  

I was sent the wrong Bompies product, how do I get the product I ordered?  

We apologies please contact on posey@harpohair.com.au 

I want to do a Product Exchange.

Bompies hopes our customers understand due to hygiene and heath issues we cannot accept exchanges on Bompies products that have been used as we cannot control the way in which it is worn, tried on etc. This is in the best interest of all our customers both future and current. However, if you purchase a nightwear product that is the incorrect size then this is the exception to the rule and we will exchange for the correct size. (as long as the item being exchanged is returned in the condition it was received)
 
I believe my Bompies product is faulty.

Please email posey@harpohair.com.au with your invoice number and a description of the fault. Ensure to attach images of the product so the fault can be assessed by the Bompies team. You will be notified via e-mail within 48 business hours as to whether the product is deemed faulty. And what steps to follow after.