Shipping & Returns

Shipping + Returns

Shipping Policy

Once your order has been placed and paid for in full, it will be dispatched with in 1-2 days Monday - Friday. We use Express Australia Post, depending on where the product is going. Bompies cannot be responsible for shipping times, once the goods have left our dispatch, it is in the hands of the courier. 

Delivery Estimate

We use Express Australia Post and hope that it will get to you next day delivery. However due to COVID we can not promise this. 

Victoria:

Metro - up to 2 business days
Country - up to 5 business days

Other States:

Metro - up to 3-6 business days (depending on lodgement and destination points)
Country - Please ask at your local post office

 

Standard Shipping
Express Post - $15.00

If no one is available to sign for the parcel, a collection card is left in your Post box to arrange a re-delivery.

International shipping
~10-15 days AUD $30.00

If no one is available to sign for the parcel, a collection card is left in your Post box to arrange a re-delivery.

 

If you desire your package to be left unattended upon delivery, please let us know in 'Shipping Comments' at checkout.

*Please note - we cannot deliver to international PO Boxes.


Please note that the shipping times indicated above are approximations.
Whilst every effort is made to ship your order as soon as possible, shipping times are not guaranteed. Please call if you have a deadline for receiving your order as we may be able to help ensure that you get your product on time.

Free regular Shipping on orders over $250.
Not valid with any other promotion or merchandise sale. Subject to change.
This does not apply to wholesale orders.

 

Returns + Exchange Policy

We're sure you'll love your Bompies products as much as we do, but just in case please see our returns policy below...

  • Bompies offers a 30 day return policy. Please contact info@bompies.com.au. 

  • Except for instances of a product fault, Bompies does not issue refunds, so customers are advised to choose products and sizes carefully.  

  • Goods suspected as faulty will be accepted within 3 months (90 Days) from original purchase date. After the alleged fault has been inspected at Bompie’s Head Office, Bompies will determine a right course of action. 

  • Bompies will not be responsible for ‘wear and tear’ and miss use of products.  All garments must be cared for in line with Bompies care guidelines on the product.  

 

I was sent the wrong Bompies product, how do I get the product I ordered?  

We apologies please contact on info@bompies.com.au.  

I want to do a Product Exchange.

Bompies hopes our customers understand due to hygiene and heath issues we cannot accept exchanges on Bompies products that have been used as we cannot control the way in which it is worn, tried on etc. This is in the best interest of all our customers both future and current. However, if you purchase a nightwear product that is the incorrect size then this is the exception to the rule and we will exchange for the correct size. (as long as the item being exchanged is returned in the condition r it was received)
 
I believe my Bompies product is faulty.

Please email info@bompies.com.au with your invoice number and a description of the fault. Ensure to attach images of the product so the fault can be assessed by the Bompies team. You will be notified via e-mail within 48 business hours as to whether the product is deemed faulty. And what steps to follow after. 




Returns Form